Privacy Policy

Parks Pest Control, LLC("Parks Pest Control," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our services, or contact us.

By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

Personal Information You Provide

When you contact us, request services, or fill out forms on our website, we may collect:

• Contact Information: Your name, address, phone numbers (home, work, cell), email address
• Property Information: Service address, property type, access instructions
• Service Information: Pest problems you're experiencing, service preferences, appointment history
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Call recordings, text messages, emails, and service notes

Information We Collect Automatically

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on site, referring websites, search terms used
• Location Data: General location based on IP address (not precise GPS location)

2. How We Use Your Information

We use your information for the following business purposes:

Service Delivery

• Scheduling and conducting pest control services
• Communicating about appointments, service updates, and follow-ups
• Processing payments and managing your account
• Providing customer support and answering your questions

Business Operations

• Maintaining service records and treatment history
• Improving our services and website functionality
• Training our staff and ensuring quality control
• Complying with legal and regulatory requirements

Marketing Communications

• Sending service reminders and seasonal pest prevention tips
• Informing you about new services or special offers
• Requesting feedback and reviews about our services

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in these limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Payment processors (for secure payment handling)
• Website hosting and technical support providers
• Marketing and communication platforms (email, text messaging)
• Insurance companies (for liability coverage purposes)

These providers are required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law, such as:

• To comply with legal processes (subpoenas, court orders)
• To protect our rights, property, or safety
• To protect the rights and safety of our customers or the public
• In connection with fraud prevention or investigation

Business Transfers

If Parks Pest Control is sold, merged, or transferred, your information may be transferred to the new owner as part of the business assets.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure:

• Physical Security: Locked filing cabinets and restricted access to paper records
• Technical Security: Secure servers, encryption for sensitive data, and regular security updates
• Administrative Security: Staff training on privacy practices and access controls
• Payment Security: We use secure, PCI-compliant payment processors and do not store complete credit card information

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we have about you
• Request correction of inaccurate or outdated information
• Update your contact preferences or service information

Communication Preferences

• Opt out of marketing emails, texts, or promotional calls
• Choose how you'd like to receive service reminders and updates
• Manage your communication preferences at any time

Data Deletion

You may request deletion of your personal information, subject to:

• Legal record-keeping requirements
• Ongoing service relationships
• Legitimate business needs (warranty claims, service history)

To exercise any of these rights, contact Todd directly:

• Phone: (765) 573-4134 or (765) 860-5312
• Email: parkspestcontrol1@yahoo.com

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and usage patterns
• Provide relevant content and advertising
• Enable certain website features and functionality

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertising

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Delete existing cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout/

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will post the updated policy on our website
• The "Last Updated" date will be revised
• For significant changes, we may notify you directly
• Your continued use of our services indicates acceptance of the updated policy

9. Indiana Residents

As an Indiana-based business serving local customers, we are committed to protecting your privacy rights under both federal and state law. If you have questions about how your information is handled or would like to exercise any privacy rights, please contact Todd Parks directly.